Returns & Exchanges

At Mayo Filipino Store, we want you to be completely satisfied with your purchase of our authentic Filipino goods. If you receive a damaged or incorrect item, our 14-day return policy ensures a hassle-free resolution to keep your kitchen well-stocked.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original packaging, unopened, and accompanied by the receipt or proof of purchase within 14 days of delivery.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photos of the items you wish to return or exchange.

• 3.
  Prepare Shipment

  Once approved, securely pack the items and attach the provided return shipping label to the outside of your package.

• 4.
  Receive Refund

  After we inspect your returned items, a refund will be processed back to your original payment method within 5-7 business days.